When something goes wrong

Bloomingo saves everything on your device as you go, and it keeps your library as it is when something fails. Here is what each message means, and what to do.

“Not saved”

What you see: a message with Not saved, “Trying again in a moment.” and Try now. It stays until the problem has passed.

What it means: Bloomingo couldn’t write a change to your library. This can happen when the disk is full. Your change waits in Bloomingo, which tries again after a second, then less often, and every 30 seconds after that. The message goes by itself once everything is saved.

What to do:

• Keep Bloomingo open until the message goes. A window that closes waits only a few seconds for saving.
• If your disk is nearly full, free some space, then press Try now.
• If the message stays, copy the diagnostic info and write to us.

From the keyboard, F6F6 reaches Try now.

Two other messages come with Not saved:

• “This change could not be kept.” The library turned down this one change, so trying again won’t help. Do it once more. If the message comes back, write to us.
• “Could not keep Old Mill.png.” A picture or PDF you chose couldn’t be stored. Check that the file opens on your computer, then add it again.

“Updating your library…”

What you see: after an update, the first time Bloomingo opens, its window may show “Updating your library…” and “This happens once after an update, and can take a moment on a big library. Everything you wrote is kept.”

What it means: the new version is changing how your library is stored, or building its search again. Before it changes your library, Bloomingo copies the whole library to its backups folder, and it checks the library after.

What to do: let it finish. Your day shows once it’s done, and any other windows open again.

“Bloomingo can’t open your library”

What you see: as Bloomingo starts, a message with this title shows instead of your day. Your library is kept as it is either way. The message says one of two things.

“It was made by a newer version of Bloomingo.” The library was last opened by a newer Bloomingo than this one. Choose Quit, install the latest version, then open Bloomingo again.

“It could not be opened”, followed by the reason. It also says that copies from before each upgrade are in the library’s backups folder. If the reason is a full disk, free some space and open Bloomingo again. Otherwise:

1. Choose Show the library. Your library’s folder opens, and Bloomingo quits.

2. In the folder, open logs. The file diagnostics.log holds what went wrong, and none of your words.

3. Write to hello@doddle.software with diagnostics.log attached, and the message’s reason.

Please don’t move, rename or delete anything in the folder yourself. We’ll help you get your library back. The folder’s place on a Mac and on Windows is in Your data and privacy.

Copy the diagnostic info

The diagnostic info tells us which versions you run and what went wrong lately, so we can find the problem faster.

1. Open Settings from the sidebar, or press ⌘,Ctrl+,.

2. Under About, choose Copy diagnostic info. “Copied diagnostic info.” shows.

3. Paste it into your email.

If “Not copied. Try again.” shows, choose Copy diagnostic info again.

It holds Bloomingo’s version, your system’s, the library’s version and the newest lines of the diagnostics log. Nothing you wrote is in it, and nothing leaves your device unless you send it.

Something else looks wrong

Quit Bloomingo and open it again. It finishes saving before it quits, and your windows come back where they were. On a Mac, choose Bloomingo › Quit Bloomingo. On Windows, close the first Bloomingo window, the one that opened when you started it.

If a web link shows no title or picture, you may be offline, or the website may not share them. The link shows plainly, and Bloomingo asks again when you’re back online, or a few minutes later.

Write to us

Write to hello@doddle.software. We read every message. It helps to say:

• what you were doing, and what you saw, in the message’s own words;
• whether you use a Mac or Windows;
• the diagnostic info, pasted in.